When BRUCE BOLT first entered major retail chains like Dick's Sporting Goods, the approach was transactional. The company shipped product, DSG stocked shelves, transactions happened, invoices cleared. That was the model.
As the company grew, Mayer realized that being in a store wasn't the same as being sold in a store. A product sitting on a shelf alongside ten competitors needs activation, support, training, and presence—the work that actually moves inventory and builds customer loyalty.
This insight shifted how Mayer thought about relationships. BRUCE BOLT began working with partners like Perfect Game, the youth baseball organization, not just as a supplier but as an active collaborator in the baseball ecosystem. The company would show up to tournaments, work with coaches, support the community that used the product.
The difference between transaction and partnership transformed how the company showed up in retail. Instead of waiting for orders, Mayer's team worked alongside retailers to create demand.